5M
PARATRANSIT SOLUTION

Our 5M solution was designed to benefit transit agencies, service providers, and paratransit service users alike. Whether the transit agency operates service in-house or contracts the work to a service provider, 5M enables transparency and easy communication between both. Robust, real-time reporting tools and dashboards provide accurate answers to passenger queries, while multiple booking options enable an easy reservations process.

Transit Agencies

Comprehensive, data-driven system management
Tools for regulatory compliance
In-depth audit capabilities

Service Providers

Expert industry support
Customizable tools for client specifications
Detailed reporting to meet client requirements

Riders

Self-service online trip booking
Easy booking by phone
Accurate ETA information

Transforming Paratransit Operations

5M is a customizable, full-service solution for all paratransit service models and sizes, including:

In-house operations
Contracted operations
Dedicated and non-dedicated service providers
Brokerage systems

5M offers every function needed for efficient, reliable paratransit operations.

Game-changing software for productive and reliable paratransit

Reservations

5M gives riders a choice of confirmed pick-up times without trips having to be pre-scheduled onto runs, enabling more shared-rides, demand balancing and higher productivity.

Scheduling

5M minimizes unit costs via highly productive runs, optimized run structures and service mixes, and by making the most of taxi and non-dedicated resources.

Mobile Driver Assistant

5M’s in-vehicle tablets provide drivers with step-by-step instructions, reminders and alerts that increase productivity and data accuracy.

Dispatching

5M equips dispatchers with advanced progress tracking and proactive tools that alert dispatchers to potential problems and provide solutions reflecting real-time traffic conditions.

Operations Monitoring

5M’s operations monitoring console enables provider supervisors and agency staff to view live statistics for daily performance monitoring.

Rider Self-Service Tools

5M provides customer self-servicing functions for direct booking and requesting ETA information from any mobile device or computer with internet access.

Reporting and Analytics

5M’s filterable, sortable, and graphable reports and optimization tools provide all that is needed to analyze performance, pinpoint inefficiencies, and optimize runs and service mixes.