5M Now Being Used for ADA Paratransit Trips in Access Services’ Eastern, Southern and West Central Regions and for taxi trips in the Northern Region

With Global Paratransit Inc. switching to 5M, 5M is now supporting the entire operation of three of the four largest service providers in Los Angeles.  5M is also used by a taxi company under contract to Access Services’ San Fernando contractor.  So collectively, 5M is being used for the delivery of 81% of ADA paratransit trips in the four largest regions in Los Angeles and 77% of the entire Access Services system.

On January 30, 2019, 5M was used to book, schedule, and deliver 9,852 trips.  These completed trips included 6,210 that were booked and scheduled from the consolidated SGT/CTI call center, and 3,642 trips booked and scheduled by GPI.