5M Provider Productivity & OTP Increased with Deployment of Driver Tablets & Mobile Driver Assistant Software
In January 2018, TSS Paratransit deployed over 600 tablets, equipped with its 5M Mobile Driver Assistant, for the dedicated and non-dedicated fleets of San Gabriel Transit (SGT) and California Transit Inc. (CTI), service provider contractors for Access Service’s Eastern and West Central Regions, respectively.
Both the SGT and CTI managers reported that (1) there were no disruptions in service when the 600 tablets were deployed, and (2) there were improvements in service productivity and on-time performance.
The before-and-after performance metrics for SGT and CTI, comparing 2017 and 2018 statistics, are fairly compelling:
| Access’ Services Service Provider | Region | Productivity 2017 | Productivity 2018 | On-Time % 2017 | On-Time % 2018 |
| San Gabriel Transit | Eastern | 1.7 | 1.7 | 91.8% | 93.7% |
| California Transit | West Central | 1.4 | 1.5 | 91.4% | 93.1% |
With the most recent deployment of tablets for Global Paratransit (see above), there are now 900 5M driver tablets deployed in Los Angeles.
