From May 19-May 22, APTA held its annual Mobility Conference — formerly its Bus and Paratransit Conference — in Louisville, KY, attracting hundreds of transit and paratransit industry professionals from across the US and abroad. And TSS Paratransit was there, showcasing our 5M paratransit software at the Tuesday afternoon trade show, with almost non-stop demos of 5M provided to interested transit agencies and operations management companies alike.
The latest installation of 5M is now supporting ADA paratransit trips in Riverside County, California. Implemented in February 2019 over a record one-week transition period, 5M replaced DDS for Network Paratransit Systems, a taxi contractor to the Riverside Transit Agency (RTA). Petros Keshishian, President of Network Paratransit, has been thrilled with the results. “With 5M, our productivity has increased and our on-time performance has soared upwards, way above RTA’s requirements.”
TSS Paratransit was a proud sponsor of CalACT’s Spring Conference, held April 23-26 at the Lowe’s Coronado Bay Resort on the beautiful Coronado peninsula, across the bay from San Diego. Approximately 550 were in attendance. TSS’s Will Rodman, Stacey Murphy, and Melineh Morad greeted visitors at the booth during the Expo events, with several visitors asking for a 5M demo, and getting a first-hand look at 5M’s innovative dispatch module, driver tablets, and direct booking features. “It’s so easy and intuitive. My drivers, dispatchers and riders would love it!” said one visitor from the SF Bay Area, who was...
TSS Paratransit was also a sponsor of TRB’s International Conference on Demand Responsive and Innovative Transportation Services, held April 15-17 in Baltimore. TSS’s Will Rodman attended the conference and was asked to speak on two different topics: New Paradigms in DRT /Shared Mobility On-Demand Metrics, and the Impact of Analytical Reports on Paratransit Service Planning. Both sessions attracted approximately 50-75 attendees and received quite a bit of attention (see below). The conference exceeded the expectations of many of the 150 attendees. Emerging were several themes that straddled the different topical sections of the conference. One dominant theme focused on the...
5M Now Supporting Access Services’ Southern Region TSS Paratransit and Global Paratransit Inc. (GPI) announce that TSS Paratransit’s 5M Software Solution is now supporting reservations, scheduling, dispatching and delivery of ADA paratransit trips originating in LA’s Access Services’ Southern Region. 5M paratransit software was implemented In January 2019. Why did GPI choose 5M? Performance! A comparison of three key performance indicators evidenced how San Gabriel Transit (SGT), an Access Services’ provider using 5M, has been outperforming GPI over the last two years in key metrics such as productivity (despite a longer average trip length), on-time performance, and the percentage of...
5M Now Being Used for ADA Paratransit Trips in Access Services’ Eastern, Southern and West Central Regions and for taxi trips in the Northern Region With Global Paratransit Inc. switching to 5M, 5M is now supporting the entire operation of three of the four largest service providers in Los Angeles. 5M is also used by a taxi company under contract to Access Services’ San Fernando contractor. So collectively, 5M is being used for the delivery of 81% of ADA paratransit trips in the four largest regions in Los Angeles and 77% of the entire Access Services system. On January 30,...
In January 2018, TSS Paratransit deployed over 600 tablets, equipped with its 5M Mobile Driver Assistant, for the dedicated and non-dedicated fleets of San Gabriel Transit (SGT) and California Transit Inc. (CTI), service provider contractors for Access Service’s Eastern and West Central Regions, respectively. Both the SGT and CTI managers reported that (1) there were no disruptions in service when the 600 tablets were deployed, and (2) there were improvements in service productivity and on-time performance. The before-and-after performance metrics for SGT and CTI, comparing 2017 and 2018 statistics, are fairly compelling: Access’ Services Service ProviderRegionProductivity 2017Productivity 2018On-Time % 2017On-Time...
Will Rodman attended the TRB Annual Conference in Washington (January 13-17), and presented on TRB Synthesis 135 to his fellow TRB Paratransit Committee members. After hearing about his new role at TSS, several committee members from the US and Canada expressed an interest in learning more about 5M.
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